The Impact of Administrative Empowerment on the Organization Performance at Jordainian Industrial Companies

Hamzeh Al-Ha’ar

Abstract


This study aimed to know the impact of the administrative empowerment on the organizational performance at the Jordanian industrial companies.
Study sample consisted of those who occupy the supervisory Jobs, (250) individuals from the category (director, vice director, head of division, and supervisor), the questionnaire was used to collect the data from the sample’s individuals, (250) questionnaires were distributed, (29) were excluded, (171) questionnaires were useable for analysis.
After performing the statistical analysis process the study reached the following results:
- The pretence of a linear interrelated relation between the administrative empowerments variables (training, providing the needed information, dedicating the authority, participation) participative, and the organizational performance variables (customers service, customers loyalty) under significance level (a≤0.05) .
- The presence of effect of the gradual administrative empowerment on the organizational performance on the customer service dimension.
- The presence of effect on the gradual administrative empowerment on the organizational performance on the customer loyalty dimension.


Keywords


Administrative empowerment; Organization performance; Industrial companies

Full Text:

PDF

References


Abdelgadir, N., & Abdelhafiz, E. (2010). Training practices of Poland banks: An appraisal and agenda for improvement. Journal of European Industrial Training, 25(2), 69-79.

Abu-Alnas, M. M. (2008). Skills development: Building and Supporting the employees institutional loyalty inside the organization. Cairo, Itrac.

Al-Atari, R. (2009). Sale’s culture and its effect on the quality of the provided services from the operating commercial banks in Jordan (Unpublished master thesis). Arab Amman University for the Higher Studies, Amman, Jordan.

Al-Awad, F., & Al-haran, M. A. (2009). Influence factors on the organizational commitment of the teaching staff members at King Saud university (pp.15-650). Administrative science, King Saud University.

Al-Hadad, J. Y. (2010). Proposed training program for developing the administrative competences of the educational leaders in the educational regions in the State of Kuwait in the light of their training needs (Unpublished master thesis). Middle East University, Amman, Jordan.

Al-Ma’ita, S. (2006). Effect of the work’s environment on the organizational creativity: Applied study from the administrative employees, point of view of the private Jordanian universities (Unpublished master thesis). Mu’ta University, Al-Karak, Jordan.

Al-Obaidi, J. (2013). Effect of the innovative trend and the training strategy on the employees at the Kuwait oil company (Unpublished master thesis). Middle East University, Amman, Jordan.

Batayneh, L. (2008). Effect of empowering and organizational support on the employees innovative behavior in the Jordanian Public Sector: Field study from the pint of view of the directors of the governmental directorate in the northern district (Master thesis). Public Administration Davison, Yarmulke University, Irbid, Jordan.

Brown, D. R., & Harvey, D. (2006). An experiential approach to organization development (7th ed.). Pearson Prentice Hall, New Jersey, USA.

Dobni, C. B. (2011). The relationship between innovation orientation and organizational performance. International Journal of Innovation and Learning, 10(3), 226-240.

Fotis, K. V., & Katerina, D. G. (2011). Best Practices of selected Greek organizations on their road to business Excellence The contribution of the New ISO 9000:2000 series of standards. The TQM Magazine, 17(3), 259-266.

Greasly, K. (2012). Employee Perceptions of empowerment, Employee Relations. Journal of Management Studies, 27(4).

Jarrar, Y., & Zairi, M. (2011). Employee empowerment UK survey of trends and best practices. Managerial Auditing Journal, 17(5), 266-271.

Lee, H. R. (2012). An empirical study of organizational justice as a mediator of the relationships among leader member exchange and job satisfaction, organizational commitment and turnover intentions in the lodging industry (Unpublishing Ph. D. dissertation). Virginia State University, USA.

Moke, E. (2012). Relationships between organizational climate and empowerment of nurses in Hong Kong. Nurses Review, 10(3), 1-19.

Nedd, N. (2012), Employee Perceptions of work place Empowerment in relation t self – reported Intent to stay on The Job. Florida International University, USA.

Ogden, S. G., & Margisonm. D. (2012). Empowerment and accountability: Evidence from the UK privatized water industry. Journal of management Studies, 43(3), 521-555, 35.

Robbins, S. P., & Coulter, M. (2007). Management (9th ed.). Pearson Prentice Hall, New Jersey.

Sanjar, M., & Levin, M. (2012). Using old stuff in new ways: Innovation as a case evolutionary tinkering. Journal of Policy Analysis aqnd Management, 11(1).

Sezer, C. (2009). An analysis on relations between implementation of training activities and HRM organization in service businesses: A sample in hotels. Procedia Social and Behavioural Sciences, 1, 2385-2389.

Tarja, S. M., Pauli, S., & Diane, P. (2012). Work empowerment as experienced by head nurse. Journal of Nursing Management, 13(2).

Wadesango, N. (2011). Strategies of teacher participation in decision-making in schools: A case study of Gweru district secondary schools in Zimbabwe. Teaching and learning centre, teaching development unit, university of Walter Sisulu. J Soc Sci, 27(2), 85-94.




DOI: http://dx.doi.org/10.3968/%25x

Refbacks

  • There are currently no refbacks.


Copyright (c) 2016



Reminder

  • How to do online submission to another Journal?
  • If you have already registered in Journal A, then how can you submit another article to Journal B? It takes two steps to make it happen:

Submission Guidelines for Canadian Social Science

We are currently accepting submissions via email only. The registration and online submission functions have been disabled.

Please send your manuscripts to [email protected]，or [email protected] for consideration. We look forward to receiving your work.

 Articles published in Canadian Social Science are licensed under Creative Commons Attribution 4.0 (CC-BY).

 

Canadian Social Science Editorial Office

Address: 1020 Bouvier Street, Suite 400, Quebec City, Quebec, G2K 0K9, Canada.
Telephone: 1-514-558 6138 
Website: Http://www.cscanada.net; Http://www.cscanada.org 
E-mail:[email protected]; [email protected]

Copyright © Canadian Academy of Oriental and Occidental Culture