The Role of Knowledge Resource Diversification Strategy Management in Improving Organizational Learning Among Employees at the Commercial Islamic Banks in Jordan

Abstract

The aim of the present study is to identify the extent to which commercial Islamic banks in Jordan pay attention to knowledge management and to explore the interest level with various knowledge resources in their strategies. The other goal is to identify the part taken by knowledge resource diversification strategy in the increase of organizational learning levels among employees. Participants were (220) employees selected with the simple random method and recruited from the different organizational levels at branch Islamic banks in Jordan representing 20% of the whole population (N=1101). Data collected using the questionnaires were analyzed to and the following results were reached:
a. In general, the commercial Islamic banks employ the diversification strategy management at high level (M=3.93), and questionnaire areas were in the following descendent order: organizational entities, human resources, and artifacts made in the organization.
b. Results show that knowledge resource diversification strategy management has a significant part at a high level (M=4.34) in increasing the organizational learning level among employees at the Jordanian Islamic banks studied. Specifically, dimensions of knowledge resource diversification strategy management were in descendant order: artifacts made by the organization, organizational entities, and human resources available at the organization.
c. There were no statistically significant differences attributed to sex and experience regarding the role of knowledge resource diversification strategy management; whereas statistically significant differences attributed to academic qualifications were found regarding the role of knowledge resource diversification strategy management excluding the knowledge resources related to artifacts made by the organization.
Key words: Knowledge resources; Organizational learning; Jordanian Commercial Islamic Banks