The Effect of Establishment of Integrated Management System (IMS) on Performance Ports and Shipping Administration Using Balanced Scorecard (A Case Study in Iran)

Abstract

This research aims to identify the effect of establishment of integrated management system on performance of Ports and Shipping Organization. This research is of descriptive type in scaling way. It studies the effects of establishment of integrated management system on Ports and Shipping organization’s performance from the experts’ point of view. One may examines his or her point of view about the effects of establishment of integrated management system regarding balances scorecard on four organizational performance factors including financial performance, organizational processes, beneficiaries' satisfaction and organizational growth and learning. Statistical universe is including all experts in Ports and Shipping Administration in Sistan and Balouchestan who are 120 based on statistics and budget list. Due to inaccessibility to all members in statistical universe, sample members are randomly selected from a presented list by the organization. In this research, a questionnaire used for obtaining primary data in order to analyze. For this purpose, Cronbach alpha method used for evaluating reliability. For this purpose, an initial sample including 30 questionnaires became a pre-test and then using the obtained data from these questionnaires and with the aid of SPSS software, reliability was calculated which was 0/78. In this research, descriptive and inferential methods are used for analyzing data from the samples.  Correlated t-Test is used for testing hypothesis because testing hypothesis mainly requires analyzing the mean answers and the variables in point are of interval type.

Key words: Performance; Integrated management system; Balanced scorecard